Coach Screw (10mm x 100mm), Washer (12mm), Plug (14mm x 100mm) Pack of 5

Return Policy 

We strive to ensure you're happy with your purchase. If you're not satisfied or simply change your mind, you can return eligible products within 30 days of delivery. Please see the details below for more information regarding returns and store credit. 

What Can Be Returned? All products are returnable if unused and in their original packaging. 

Return Deadline Items must be returned within 30 days of delivery. 

Return Locations Return items to one of the following locations: 

• Melbourne: 57-67 Popes Rd, Keysborough, VIC 3173 
• Perth: Unit 1/41-45 Furnace Rd, Welshpool, WA 6106 

Return Shipping 

• Customers are responsible for return shipping costs. 
• Original shipping fees are non-refundable. 

Refunds A 100% store credit will be issued for the returned items, minus any shipping costs. 

Packaging All returns must be sent back in their original packaging. 

Warranty Overview 

We offer warranties on selected products ranging from 1 to 5 years, covering defects in manufacturing or structural components, as stated in the product’s description. Depending on the claim, we may offer a refund, replacement, or repair. Warranty claims exclude normal wear and tear, misuse, or damage caused after delivery. For full details and exclusions, please refer to the specific warranty terms below. 

FAQs 

• Which products come with a warranty? Only products that explicitly state a warranty in their description are covered. 
  
• How long is the warranty period? Warranty periods vary by product and may last for 1, 2, or 5 years from the purchase date, depending on the item. 
  
• What is covered under the warranty? The warranty covers manufacturing defects and, for some products, structural issues. It does not cover cosmetic damage, wear and tear, or improper use. 
  
• How do I make a warranty claim? To file a claim, contact our customer service team or submit a claim through your account with proof of purchase.
  
• What happens if my warranty claim is accepted? If approved, we will decide whether to offer a refund, partial refund, replacement, or repair of the defective part. 
  
• Who pays for shipping in a warranty claim? The customer is responsible for reasonable shipping costs to return the product to us. We will cover the costs of sending the repaired or replacement item back to you. 
  
• What is not covered by the warranty? Items such as foam, fabric, padding, or external packaging are not covered. Damage from improper use, assembly, or modification is also excluded. 
  
• Does the warranty cover normal wear and tear? No, the warranty does not cover normal wear and tear or minor variations in dimensions, color, or finish. 
  
• Can I return a damaged product I assembled or installed myself? Damage caused by improper assembly or installation by the customer is not covered, unless we or our contractors performed the assembly or installation.