Delivery & Collection
Where Do You Ship To?
Where Do You Ship To?
We deliver Australia-wide, including metro, regional, and remote locations.
When Will My Order Be Dispatched?
When Will My Order Be Dispatched?
Orders placed before 1:00 pm on business days are typically dispatched the same day for in-stock items (excluding public holidays). Orders placed after this time are usually shipped the next business day.
Once your order has been booked with a courier, tracking details will be sent via email.
How Long Does Delivery Take?
How Long Does Delivery Take?
VIC Metro (Melbourne) - Next business day (often overnight). Same-day delivery available at extra cost.
VIC Regional - 1–2 business days
NSW (Metro & Regional) - 1–2 business days (metro often overnight)
ACT - 1–2 business days (often overnight)
SA Metro - Next business day (often overnight)
SA Regional - 2–4 business days
QLD Metro - 2–3 business days
QLD Regional - 3–5 business days
WA Metro (Perth) - 1–2 business days (often overnight)
WA Regional - 6–7 business days
NT - 4–7 business days
TAS - 3–4 business days
Delivery timeframes are estimates and may vary depending on courier schedules and location.
Do You Offer Same-Day Delivery?
Do You Offer Same-Day Delivery?
Same-day delivery may be available in Melbourne and Perth for an additional cost if your order is placed before 11:00 am.
Please contact our team to confirm availability.
What Delivery Services Do You Use?
What Delivery Services Do You Use?
We use courier freight services for all deliveries.
- A valid street address is required
- We do not deliver to PO Boxes
- We do not use Australia Post
- Additional charges may apply for remote or regional areas
Enforcer Group reserves the right to cancel and refund orders if freight costs cannot be agreed for remote locations.
How Is Shipping Calculated?
How Is Shipping Calculated?
Shipping costs are calculated based on your delivery location, order size, and product weight or volume. Final shipping costs will be shown atcheckout or confirmed by our team if additional freight charges apply.
Do You Offer Authority To Leave (ATL)?
Do You Offer Authority To Leave (ATL)?
Yes. Simply specify “Authority to Leave” in the delivery notes at checkout if you’re not available to receive the order.
What Happens If I’m Not Available To Receive Delivery?
What Happens If I’m Not Available To Receive Delivery?
If no one is available at the time of delivery and Authority to Leave has not been specified, the courier may require re-delivery, which could result in additional charges.
Do Large Orders Require Special Delivery Arrangements?
Do Large Orders Require Special Delivery Arrangements?
Yes. Large or bulky orders may be shipped on pallets.
In these cases:
- A forklift may be required to unload
- If no forklift is available, a tailgate truck can be arranged (additional charges apply)
- If you are unsure, please contact our team before ordering
Tailgate delivery is available for an additional $75.
Can I Collect My Order?
Can I Collect My Order?
Yes. You can collect your order from our Melbourne or Perth warehouses free of charge or arrange your own freight pickup.
You will receive confirmation once your order is ready for collection.
Where Are Your Pick-Up Locations?
Where Are Your Pick-Up Locations?
Melbourne 57–67 Popes Rd, Keysborough VIC 3173
Perth Unit 1 / 41–45 Furnace Rd, Welshpool WA 6106
What Happens If An Item Is Out Of Stock?
What Happens If An Item Is Out Of Stock?
If an item is unavailable, it will be placed on backorder. You can choose to:
- Wait for stock to arrive
- Exchange for a similar product
- Request a refund
Backorder timeframes vary depending on supplier availability.
